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Vendor identification

The goods covered by these General Conditions of Sale are offered for sale by L'etoile Perfumery based in Fontevivo, Via Str.da Provinciale per Busseto 175 43010 Fontevivo (PR) registered with the Chamber of Commerce of Parma REA n ° 190078, Fiscal Code CRZ NNA 76 ° 66I153N ​​and VAT number n ° 01952030342 hereinafter referred to as "PERFUMERIAETOILE" for brevity, e-mail address info @ profumeriaetoile.it
This site is dedicated to the promotion and online sale of perfumery products marketed by Profumeria Etoile. The Customer expressly declares to make the purchase for purposes unrelated to the commercial or professional activity possibly exercised.
Purchases made on www.profumeriaetoile.it are governed by these general conditions of sale, which can be modified at any time by Profumeria Etoile., effective from publication on the site. The sending of the order by the Customer is valid as acceptance of the conditions of sale published on the site at that time.
Profumeria Etoile. observes the legislation on distance contracts referred to in art. 50 and following of Legislative Decree n. 206 of 6 September 2005, as well as that relating to electronic commerce pursuant to Legislative Decree no. 70 of 9 April 2003. These general conditions must be considered an integral and substantial part of the contract.
Profumeria Etoile. invites the Customer to carefully read the conditions listed below, and to print and / or save them on another durable medium accessible to him.


With the expression "online sales contract", we mean the sales contract relating to movable tangible assets marketed by Profumeria Etoile. , stipulated between this and the consumer, in the context of a remote sales system through telematic tools, organized by Profumeria Etoile.
With the expression "Customer" we mean the consumer who is a natural person making the purchase of which to this contract, for purposes not related to any commercial or professional activity carried out by the same.

Object of the contract

With this contract, respectively, Profumeria Etoile. sells and the Customer purchases remotely, through telematic tools, the movable tangible assets indicated and offered for sale on the website www.profumeriaetoile.it
The products referred to in the previous point are illustrated on the website www.profumeriaetoile.it and described in the relevant information sheets; the image accompanying a product may not be perfectly representative of its characteristics, but differ in color, size and accessory products.
These general conditions of sale do not regulate the provision of services or the sale of products made by third parties who use direct links to the site www.profumeriaetoile.it through banners or other hypertext links / links. Etoile perfumery. in no case can it be held responsible for the provision of the services promised by third parties or for the execution of e-commerce transactions between the customers of Profumeria Etoile. and third parties.
Etoile Perfumery. reserves the right not to process orders received from users who are not "Customers", as well as any other order that does not adhere to the commercial policy of Profumeria Etoile

Stipulation and conclusion of the contract

The contract between Profumeria Etoile. and the Customer ends through the Internet by accessing the Customer at www.profumeriaetoile.it, where, following the procedures indicated, the Customer will formalize the proposal for the purchase of goods.
The The purchase contract is concluded by completing the following procedure, available only in Italian, which can always be corrected, modified and canceled, up to the time the order is sent:
by accessing the website www.profumeriaetoile.it on Customer, after registering for the purchase, must add the desired products to the cart, complete all subsequent pages, following the instructions, and transmit electronically to Profumeria Etoithe. the page with all personal data and the purchase order;

the order page contains a link to these general conditions of sale and also contains information on the main characteristics of each product ordered and the relative price (including VAT), the type of payment chosen for the purchase, the conditions for the delivery of the products, the contributions required for delivery and transport as well as references to the general terms and conditions for returning the products purchased online;
before proceeding with the sending of the order, the Customer will be asked to identify and correct any possible errors that occurred during the compilation of the fields and to carefully read the general terms and conditions that regulate the sale and purchase, to print a copy of the same using the print option and to save or request a copy for personal use;
an order will be deemed sent when Profumeria Etoile. You will receive the order proposal electronically and the order information will have been preliminarily verified as correct.

The order sent by the Customer will be considered valid for Profumeria Etoile. only if the entire order procedure has been completed regularly and in correctly, without any error message from the website, and after sending it by Profumeria Etoile. to the Customer of an e-mail confirming the order. The e-mail will contain the details of the Customer and the order, a summary of the general and particular conditions applicable to the contract, the price of the goods purchased, the chosen means of payment, transport costs, taxes and applicable taxes, the indication of the right of withdrawal and the shipping address to which the goods will be sent. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to Profumeria Etoile. at the addresses indicated above.
By placing an order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept these general conditions of sale. By placing the order, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these general conditions of sale.
The contract is not considered perfected and effective between the parties. in default of what indicated in the previous point.
Perfumery Etoile. may not take charge and process the order if there are insufficient guarantees of payment solvency, if the orders are incomplete or incorrect, or if the products are no longer available. In the above cases, the Customer will be informed by e-mail that the contract has not been executed and that Profumeria Etoile. did not confirm the purchase order specifying the reasons.
The contract stipulated between Profumeria Etoile. and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Profumeria Etoile. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way.
Pursuant to art. 12 of Legislative Decree 70 of 2003, Etoile Perfumery. informs the Customer that every order sent is stored in digital or paper form at its headquarters, according to criteria of confidentiality and security. The Customer may at any time request a copy from Profumeria Etoile.

Methods of payment

Any payment by the Customer can only be made by one of the methods indicated on the website www.profumeriaetoile.it. Credit cards from major international circuits and prepaid and rechargeable cards issued by banking institutions in Italy are accepted:
If the unavailability of a product is detected after the registration of the order and the reservation of the amount on the card, Profumeria Etoile. will undertake the necessary measures with the payment operator to cancel the transaction relating to the unavailable goods.
All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuers, to protect the customer. If, for any reason, it is not possible to debit the amount due, the sale process will be automatically canceled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code The Customer will be informed by e-mail communication.
Communications relating to payment and common dataissued by the Customer when this is done take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.


The sales prices displayed on the website www.profumeriaetoile.it are inclusive of VAT. and refer only to products sold online. The price applied will be the one in force at the time of the order and indicated in the order confirmation e-mail, without considering price increases or decreases, even for promotions, which may have occurred subsequently.
Shipping costs, to charged to the customer for orders of less than € 150, are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before making the payment.
The issuance of the invoice it is not mandatory, if it is not requested by the Customer no later than the time of carrying out the operation, as indicated in art. 22 of the Presidential Decree of 26/10/1972 n. 633. Sending the order to Profumeria Etoile. the Customer agrees to receive the invoice / receipt in electronic format. The Customer can receive the invoice / receipt in paper format by making an express request to Profumeria Etoile. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.

Product availability

The availability of the products refers to the moment in which the Customer consults the product sheets; this must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before the order is confirmed. In any case, they cannot be attributed to Profumeria Etoile. responsibility in case of unavailability of one or more products.
Etoile Perfumery. will not be in any way responsible for the temporary or definitive unavailability of one or more products. The site highlights the cases in which limitations on the purchase of individual products apply. In the event of unavailability, even temporary, of the requested products, Profumeria Etoile. undertakes not to charge the Customer the corresponding price. If the order has been sent and the price has already been paid for the items that are no longer available, Douglas s.pa. Will refund the customer the full amount paid for those items.
Even after sending the e-mail confirming the order by Profumeria Etoile., There may be cases of partial or total unavailability of the goods. In this case, the Customer will be promptly informed by written communication or by e-mail and can decide whether to accept the delivery of only the products available, obtaining a refund for those unavailable or whether to request the cancellation of the order, with consequent reimbursement of the amounts. possibly already paid, communicating it via e-mail to Profumeria Etoile.
For the eventuality referred to in the previous point, the Customer can choose, at the time of sending the order, whether to accept a supply other than that agreed, of the same value.

Delivery methods

Etoile Perfumery. It will deliver the products selected and purchased by express courier to the address indicated by the customer at the time of the order, as confirmed in the summary e-mail
Orders will be processed as soon as they are received. Etoile perfumery. undertakes to deliver the products as quickly as possible and in any case within 30 from the date of conclusion of the contract.
The total amount of expenses will be visible before proceeding with the confirmation of the purchase.
The goods shipped it will be checked and delivered to the forwarder intact and without defects. Etoile perfumery. can not be held responsible in any way for any delays or damage attributable to the fault of the shipper.
The ordered goods depend exclusively on the will of the customer. If it was refused or returned to the office due to non-delivery due to the absence of the customer, Profumeria Etoile. will charge the Customer for the round trip transport costs.


Etoile Perfumery. assumes no responsibility for inefficiencies attributable to forcegreater or unforeseeable circumstances, even if dependent on malfunctions and disservices of the Internet network, in the event that it fails to execute the order within the time stipulated in the contract.
Profumeria Etoile. will also not be responsible for damages, losses and costs suffered by the Customer as a result of the non-execution of the contract for reasons not attributable to the same, and unless they depended on the fact or omission of Profumeria Etoile., the Customer having the right only to full refund of the price paid and any additional charges incurred.
Profumeria Etoile. cannot be held responsible for the information, data and any technical or other inaccuracies that may be contained on the site, if they have been communicated by third parties and have been verified by Profumeria Etoile. according to the criteria of ordinary diligence.
Etoile Perfumery. assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products, if it proves to have adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

Right of withdrawal

The Customer has the right to withdraw without any penalty and without specifying the reason, within 30 days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered by the Customer in a single order and delivered separately, the term starts from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last good. br /> To exercise the right of withdrawal, the Customer is required to inform Profumeria Etoile, Str.da Provinciale per Busseto 175 43010 Fontevivo (PR) tel / Fax 0521610725 email: info@profumeriaetoile.it of his decision to withdraw from the contract by an explicit declaration (e.g. letter sent by post, fax or e-mail).
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If the Customer withdraws from this contract, they will be reimbursed all payments you have made in favor of Profumeria Etoile., including delivery costs (with the exception of the additional costs arising from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by Profumeria Etoile.), without undue delay and in any case no later than fourteen days from the day on which Profumeria Etoile. has been informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction; in any case, it will not have to incur any costs as a consequence of this reimbursement. The Faculty of Perfumery Etoile is reserved. to withhold the refund until he has received the goods or until the Customer has demonstrated that he has returned the goods, whichever occurs first. The Customer is responsible for the direct cost of returning the goods
The Customer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. < br /> If the right of withdrawal is exercised, Profumeria Etoile. will not be responsible for the transport costs for the return or for any loss or damage to the products attributable to third parties.

Guarantees and methods of assistance

Etoile Perfumery. markets high quality products. In any case, we remind you that the legal guarantee of conformity for the goods is required by law to protect the customer. In case of receipt of products that do not comply with the sales contract, pursuant to art. 129 and ss. of the Consumer Code, the Customer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The complaint is not necessary if the seller has acknowledged the existence of the defect or has concealed it.

Customer Obligations

The Customer undertakes to padjust the price of the purchased goods within the times and methods indicated in these General Conditions of Sale.
The Customer undertakes, once the online purchase procedure has been completed, to print and keep these General Conditions of Sale, which will have already been expressly accepted before the conclusion of the procedure.
The Customer is solely responsible for the correctness of the data entered in the registration procedure and undertakes not to enter false and / or invented data, and / or fantasy. The Customer holds Etoile Perfumery relieved. from any liability deriving from the issue of incorrect tax documents due to inaccurate data provided by the same.



Dear Customer,
We inform you, pursuant to art. 13 of Legislative Decree 196/2003 that Profumeria Etoile. will proceed to the processing of the data provided by you in compliance with the legislation on the protection of the processing of personal data.
The provision of data is necessary and therefore any refusal to provide them will make it impossible to perform the purchase service on -line.
We also inform you that the personal data you provide are collected electronically and processed, even with the aid of electronic means, directly and / or through delegated third parties (company for home delivery , for mailing and data entry) and may be used, subject to your necessary and explicit consent, for the purposes functional to the activities listed below:
execution of the service and management of the purchase order of the products ;
statistical processing, sending of advertising material, also through the use of e-mail.
The provision of data for the aforementioned purposes is optional: your possible refusal to make it impossible for Profumeria Etoile. to follow up on related activities.
In any case, your data will not be disclosed (except to companies for home delivery, mailing and data entry) or sold to third parties. Inside Profumeria Etoile. the data may be known only by specifically appointed persons.
Pursuant to art. 7 of Legislative Decree 196/2003, you have the right at any time to obtain information on the processing of your data, on its methods and purposes and on the logic applied to it as well as
1) confirmation of the existence of the data and the communication of the same and their origin;
2) the identification details of the Data Controller and of the Managers, as well as the subjects or categories of subjects to whom the data may be communicated or who can learn about them as Managers or persons in charge;
3) updating, rectification and integration of data;
4) cancellation, transformation into anonymous form, blocking of data processed in violation of the law;
5) the attestation that the operations referred to in points 3) and 4) have been brought to the attention of those to whom the data have been communicated and disseminated, with the exception of the case in which this fulfillment proves impossible or involves a use of means manifestly disproportionate to the law or protected;
6) to oppose: the processing of data, even if pertinent to the purpose of collection, for legitimate reasons; to the processing of data for commercial information purposes or for carrying out market research.
The Data Controller is Profumeria Etoile., To exercise the rights provided for in art. 7 of Legislative Decree 196/2003, write to Profumeria Etoile, Str.da Provinciale per Busseto 175 43010 Fontevivo (PR) tel / Fax 0521610725 email: info@profumeriaetoile.it.


The "Cookies" are text files that are sent from a web server, i.e. the computer on which the visited website is running, to the user's browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) and stored on the user's computer when they visit the site. The site www.profumeriaetoile.it provides for the use of cookies as indicated in this extended information.
Through cookies it is possible to make it easier for the user to navigate within the site, since cookies allow the site identifying the user's PC and recognizing it every time the user reconnects to the site from that same computer.
It should be remembered that Cookies do not collect personal information directlyidentifying the user and in fact Profumeria Etoile cannot, through cookies, trace any directly identifying personal information (eg name, surname) that is not provided directly by the user. Furthermore, another website cannot use a cookie issued by the www.profumeriaetoile.it site to access other information contained on the user's computer. Once saved on your computer, the cookie can only be read by the website that created it.
It is understood that Profumeria Etoile. does not carry out any promotional and / or advertising communication activities without the prior express consent of the user and that the information collected through cookies is confidential and is not disclosed to third parties.

Consent and information

In compliance with the provisions of art. 122 of Legislative Decree 196/2003 (Privacy Code), the user, by accessing the website www.profumeriaetoile.it, immediately displays an information banner relating to Cookies. The banner presents a brief information on Cookies with the request for authorization to use the Cookies.
In particular, the banner determines a discontinuity, albeit minimal, of the browsing experience and to overcome it an active intervention is necessary of the user. The banner indicates:
a) That the site uses profiling cookies in order to send advertising messages in line with the preferences expressed by the user in the context of surfing the net.
b) that the site allows also the sending of "third party" cookies;
c) the link to the extended information, where information is provided on the use of technical and analytics cookies, it is possible to choose which specific cookies to authorize;
d) the indication that on the extended information page it is possible to refuse consent to the installation of any cookie;
e) the indication that the continuation of navigation through access to another area of ​​the site or selection of an element of the same (for example, an image or a link) implies the provision of consent to the use of cookies.
In accordance with the rules and general principles, Profumeria Etoile. will keep track of the user's consent, also making use of a specific technical cookie for this purpose. This will also enable Profumeria Etoile. not to re-propose the brief information on the second visit of the same user, without prejudice of course to the possibility for the user to deny consent and / or modify, at any time and easily, their options relating to the use of cookies from part of the site.


These General Conditions of Sale consist of all the clauses that compose them.
If one or more provisions of these Conditions Generali di Vendita is considered invalid or declared as such pursuant to the law or following a decision by a body having jurisdiction, the other provisions will continue to have full force and effect.

Applicable law.

All contractual relations between the parties and these general terms and conditions are governed by Italian law.
For any and all dispute that should arise in relation to the application, interpretation and execution of these general conditions of sale, the judge of the place of residence or elective domicile of the consumer will be competent.

Final clause

This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties and concerning the subject of this contract.

Consumer information

During the purchase process, you agree to receive periodic communications via e-mail regarding the world of Etoile perfumery. You will receive e-mail communication on events, promotions and news. If you do not wish to receive this type of communication, you can unsubscribe free of charge and at any time via the link at the end of each e-mail.